Abbott Laboratories
The Senior Supervisor, Customer Service role drives customer satisfaction and service performance within the Toxicology business by designing and managing KPIs for call intake, order entry, and overall customer experience. This position utilizes data insights to optimize staffing, resolve escalated customer issues, and identify process improvements to reduce wait times. The role leads hiring, training, and coaching of frontline teams while collaborating across multiple functions to align communication and drive continuous improvement.
Innovative medical devices and health care solutions for cardiovascular health, diabetes management, diagnostic testing, nutrition, chronic pain and more.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Abbott Laboratories.
38% above the average for this role
Hilltop Holdings Inc. Acquires 83,190 Shares of Abbott Laboratories $ABT
3 days ago