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Senior Support Analyst at iSpot - ApplyBlast

Senior Support Analyst

iSpot

26 days ago

3.7 on Glassdoor

New York, New York, United States

Hybrid

Full Time

Senior

2 applicants

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About this role

The Senior Support Analyst will serve as the primary technical point of contact for clients, leading technical communications and resolving complex backend and UI issues. This role involves managing high-level support queues, executing advanced database queries, and generating custom tracking pixels while mentoring junior analysts. The position requires strong collaboration with internal teams to optimize resolution paths and drive product enhancements.

Responsibilities

Lead technical communications and serve as primary point of contact for clients
Execute advanced backend database queries via MySQL to validate metadata and isolate root causes
Mentor and guide Level I, II, and III analysts through ticket shadowing and technical workflow coaching

Skills

About iSpot

ispot.tv

Headquarters

Bellevue, Washington, United States

Company Size

201-500 employees

Founded

2012

View Profile

iSpot is a TV ad measurement platform that delivers fast, accurate and actionable measurement across linear and streaming television. It helps advertisers and agencies prove and optimize TV ad performance with real‑time analytics, attribution and campaign insights. iSpot’s tools quantify reach, impressions and ROI and surface creative and media optimization opportunities. Brands and agencies use iSpot to link TV exposure to business outcomes and improve campaign effectiveness.