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© All Rights Reserved. ApplyBlast.com
Octave
The Senior Support Escalation Engineer provides world-class support for escalated product issues, working 24/7 to deliver solutions and maintain customer trust. This role involves cross-functional collaboration, technical troubleshooting, root cause analysis, and creating knowledge base articles to enhance customer enablement. The position requires strong organizational skills, a methodical approach to problem-solving, and the ability to manage multiple priorities with minimal supervision.
Octave is a mission-critical software company offering an integrated platform that spans the full asset lifecycle — from 3D engineering design and construction management to asset performance, public safety, and geospatial intelligence. Its solutions serve industries including oil and gas, manufacturing, power and utilities, transportation, and public safety, protecting over 1 billion people worldwide. Octave serves more than 3,200 customers across 180 countries, with recognized leadership in plant design, enterprise asset management, and earth intelligence solutions.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Octave.