Senior Support Operations Manager

OKX(23 days ago)

HybridFull TimeManager$109,255 - $143,389 (estimated)Operations

About this role

The Support Operations Manager at OKX partners with Operations, Compliance, Product, and Marketing to uplift the quality, efficiency, and regulatory compliance of offshore customer support agents. You will act as a subject matter expert for international and US-specific support needs, manage escalations, and improve KYC/AML and CDD workflows. The role is strategic and high-impact, focused on building SOPs, training materials, tracking key CS metrics, and potentially scoping a future local customer support team.

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Required Skills

Customer Support
Coaching
Stakeholder Management
Compliance
KYC AML
Escalation Management
SOP Development
Training
Data Analysis
Process Improvement

+2 more

About OKX

okx.com

OKX is a global cryptocurrency platform that lets users buy, sell, trade and store Bitcoin, Ethereum and hundreds of other tokens via its exchange, mobile app and custodial wallet. It offers spot, margin and derivatives trading, staking and savings (earn) products, a DeFi gateway and an NFT marketplace, along with developer APIs and institutional services. OKX targets both retail and professional traders with advanced trading tools, deep liquidity and security controls, while positioning itself as a Web3 infrastructure provider for global markets.