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Senior Support Ops & Enablement Specialist at Tricentis - ApplyBlast

Senior Support Ops & Enablement Specialist

Tricentis

4 months ago

3.5 on Glassdoor

Manila, PH

Hybrid

Full Time

Senior

0 applicants

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About this role

A Senior Support Ops & Enablement Specialist at Tricentis drives efficiency and scalability by identifying workflow inefficiencies and delivering automation and AI-driven improvement projects. The role involves partnering with cross-functional teams like Product, Engineering, and Data to implement intelligent solutions on the ServiceNow platform while leveraging data for decision-making. Candidates must thrive in ambiguous situations to build robust, documented operational systems that enhance both internal support and customer experiences.

Responsibilities

Identify and deliver automation projects across internal and customer-facing workflows
Implement intelligent ticket routing and AI-driven response suggestions
Collaborate with engineering teams to align technical solutions with support needs
Define and track success metrics to iterate on operational improvements
Maintain scalable documentation and integration architecture for implemented solutions