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Senior Support Solutions Specialist at AIP Publishing - ApplyBlast

Senior Support Solutions Specialist

AIP Publishing

25 days ago

4.1 on Glassdoor

Remote

Full Time

Senior

20 applicants

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About this role

The Senior Support Solutions Specialist ensures the stability, security, and usability of AIP Publishing's core productivity platforms, including Microsoft 365, Jira, and DocuSign. This role involves platform administration, complex troubleshooting, documentation stewardship, and mentoring support staff to advance operational maturity. The position serves as a critical driver of reliability and user confidence within the company's technology ecosystem.

Responsibilities

Manage Microsoft 365 operations including identity, access, and security configurations
Administer and optimize Jira workflows, permissions, and automation rules
Serve as escalation point for complex user support issues across platforms

Skills

About AIP Publishing

aip.org

Headquarters

College Park, Maryland, United States

Company Size

201-500 employees

Founded

1931

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AIP Publishing is a scholarly publisher specializing in the physical sciences. As a subsidiary of the American Institute of Physics, it publishes peer-reviewed journals, books, and other scientific content for researchers, institutions, and the broader scientific community.