ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Senior Support Specialist, Customer Satisfaction at Rocket Travel, Inc. - ApplyBlast

Senior Support Specialist, Customer Satisfaction

Rocket Travel, Inc.

6 days ago

Chicago, Illinois, United States

Hybrid

Full Time

Senior

2 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Senior Support Specialist, Customer Satisfaction role handles complex, high-risk escalations and incidents for Agoda, ensuring exceptional customer satisfaction and brand protection. This position involves resolving sensitive issues, negotiating with frustrated customers and partners, and collaborating with cross-functional teams to mitigate financial, legal, and reputational risks. The specialist will also analyze case trends, provide guidance to frontline teams, and ensure compliance with regulatory requirements.

Responsibilities

Own high-risk escalations from intake to final resolution
Investigate complex situations and conduct root-cause analysis
Coordinate stakeholders and respond to critical incidents

Skills

About Rocket Travel, Inc.

rockettravel.com

Rocket Travel by Agoda is a strategic partner that helps brands and businesses deliver travel products and services using Agoda’s technology and supply. It offers turnkey solutions including white‑label booking sites, affiliate programs, accommodation APIs, access to Agoda’s supply network, wholesale distribution and media solutions. Supported by expertise in technology, marketing, analytics and customer support, Rocket Travel enables partners to quickly integrate, scale distribution and monetize travel inventory.