Senior Technical Account Manager

NICE

1 month ago

3.8 on Glassdoor

United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Technical Account Manager (TAM) at NiCE is a senior customer-facing role that owns the post-sale relationship for key contact center customers, acting as their advocate within the company. The TAM engages customers before and after go-live to ensure successful adoption of NiCE CX products and to drive long-term retention and expansion. This role is focused on high-touch, enterprise-level accounts and requires deep product and industry knowledge.

Skills

Qualifications

Bachelors Degree in Computer Science or Similar

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.