Senior Technical Account Manager
NICE(5 days ago)
About this role
The Technical Account Manager (TAM) at NiCE is a senior customer-facing role that owns the post-sale relationship for key contact center customers, acting as their advocate within the company. The TAM engages customers before and after go-live to ensure successful adoption of NiCE CX products and to drive long-term retention and expansion. This role is focused on high-touch, enterprise-level accounts and requires deep product and industry knowledge.
Required Skills
- Troubleshooting
- Account Management
- Customer Service
- Telecommunication
- VoIP
- TCP/IP
- SIP
- SQL
- Presentation
- Escalation
+2 more
Qualifications
- Bachelors Degree in Computer Science or Similar
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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