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Senior Technical IT-Consultant for the Public Sector at OpenText - ApplyBlast

Senior Technical IT-Consultant for the Public Sector

OpenText

5 months ago

3.6 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

Senior Technical IT-Consultant for the Public Sector at OpenText in Italy, focusing on complex environments and customer service in EMEA, with a focus on the Italian market in Rome.

Responsibilities

Deliver white-glove application run service, meeting SLAs while ensuring excellent customer experience within agreed budgetary frameworks
Take end to end ownership of operational outcomes, proactively identifying risks and driving continuous service and performance improvements
Provide technical delivery for assigned customers in Italy and across the EMEA region
Lead incident and problem resolution, including health checks, root cause analysis, and optimization of OpenText solution operations and performance
Act as a key escalation point for complex issues, coordinating with internal teams to deliver sustainable and high-quality outcomes

Skills

Qualifications

Degree in Computer Science or comparable IT experience5+ years of hands-on experience in technical support or consulting for OpenText applicationsITIL certificationExposure to cloud, AI technologies, containerization, and KubernetesFluent in English and Italian