Senior Technical Product Manager (Internal Tools)

EarnIn

2 months ago

4.3 on Glassdoor

Bangkok, Thailand

Hybrid

Full Time

Senior

0 applicants

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About this role

The Senior Product Manager for Care Internal Tools at EarnIn will lead the strategy to transform the customer support experience and scale the company’s in-house care platform and internal tools. The role emphasizes modernizing systems and strategically implementing AI/LLMs to drive aggressive automation and materially improve agent efficiency. This hybrid Bangkok-based position partners with engineering, design, research, data, and business stakeholders to deliver secure, compliant, and scalable customer care solutions.

Skills

About EarnIn

earnin.com

EarnIn is a financial‑wellness app that gives people on-demand access to the pay they’ve already earned, so they don’t have to wait for a scheduled payday. Users can withdraw portions of accrued wages through the mobile app to cover bills, avoid overdrafts, and reduce reliance on high‑cost short‑term credit. The service connects with users’ payroll and bank accounts and includes simple tools to monitor earnings and manage cash flow. EarnIn targets hourly and salaried workers who need flexible access to earned income as part of broader financial health.