Senior Technical Support Engineer, Level 2 (Melbourne or Sydney)

Lyra Technology Group(3 days ago)

HybridFull TimeSenior$90,000 - $110,000Technical Support

About this role

The position is for a Senior Technical Support Engineer, Level 2, responsible for managing complex customer issues, mentoring support staff, and driving continuous improvement in a Managed Service Provider environment. It focuses on high-impact technical problem resolution and team leadership to ensure quality service delivery.

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Required Skills

Microsoft 365
Networking
VMware
Hyper-V
VLANs
VPNs
PowerShell
Azure
AWS
ITIL

About Lyra Technology Group

lyratechgroup.com

Lyra Technology Group is a family (a “constellation”) of industry-leading technology service companies operating as an independent portfolio of businesses. Its operating companies deliver managed IT and device lifecycle services, along with broader technology solutions, to organizations across sectors. Each business is run by an experienced, autonomous management team focused on operational excellence, customer service, and scalable delivery. Lyra partners with organizations to simplify device management, improve IT reliability, and accelerate digital transformation.

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