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© All Rights Reserved. ApplyBlast.com
Kata.ai
A Senior Functional Lead in Technical Support at Kata.ai manages end-to-end operations for enterprise clients across chatbot and voice AI platforms, ensuring high SLA performance and incident resolution. The role involves leading weekly incident reviews to drive operational improvements, coordinating workflows between support and engineering/product teams, and maintaining documentation for production incidents.
Kata.ai is an Indonesia-based conversational AI company that builds AI agents and chatbots to improve customer experience and automate service at scale. Its platform powers 24/7 customer support across messaging and voice channels with natural language understanding, workflow automation, and analytics to streamline operations and boost profitability. Kata.ai offers integrations with popular messaging platforms and enterprise systems, plus tools for rapid deployment and optimization. Businesses in Southeast Asia choose Kata.ai for its localized language capabilities, conversational design expertise, and scalable enterprise-grade solutions.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Kata.ai.
Kata.ai didn’t post a salary, so this is our estimate from similar listings.
Right around the average for this role