Senior Technical Support Engineer- Weekend Shift

Zip

3 days ago

3.9 on Glassdoor

San Francisco, CA

Hybrid

Full Time

Senior

0 applicants

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About this role

A Senior Technical Support Engineer at Zip ensures customers receive fast, accurate, and technically excellent support by serving as the highest internal technical escalation point. The role involves diagnosing complex issues across integrations, workflows, and customer environments while acting as the connective tissue between Support, Product, and Engineering.

Skills

Qualifications

5–10 years in a technical, customer-facing role2 years serving as an escalation point or senior technical leader within SupportProven experience partnering directly with Engineering teamsDemonstrated success supporting enterprise-scale customersTrack record of owning complex problems end-to-end

About Zip

ziphq.com

Zip is a leading procurement orchestration platform offering solutions that enhance efficiency and transparency in business spending. Its offerings include Intake-to-Procure and Procure-to-Pay services, aimed at simplifying the purchasing process while integrating seamlessly with existing systems. With a focus on AI-driven decision-making, Zip helps organizations manage spend strategically, mitigating risk and driving performance across various sectors including finance, procurement, and technology. Businesses can leverage Zip's tools to streamline processes, reduce costs, and gain insights into their spending behavior.