Senior Technical Support Engineer

SentinelOne(1 month ago)

RemoteFull TimeSenior$125,638 - $168,640 (estimated)Endpoint Security

About this role

The Frontline Support Engineer (Windows) will join SentinelOne’s Endpoint Security team to support customers using SentinelOne agents in Windows environments. The role serves as a technical liaison between customers and internal teams to improve product stability and customer satisfaction. It operates within a fast-paced, AI-driven cybersecurity company focused on continuous improvement and high-quality support delivery.

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Required Skills

Troubleshooting
Customer Support
Collaboration
Knowledge Management
Root Cause
Incident Response
Scripting
PowerShell
Windows Internals
EDR

+6 more

About SentinelOne

sentinelone.com

New Relic is a full‑stack observability platform that helps teams monitor, troubleshoot, and optimize software and infrastructure performance. It ingests telemetry — metrics, logs, traces, events and browser/session data — via agents and APIs to provide APM, infrastructure monitoring, distributed tracing, logs, synthetics/real‑user monitoring, and session replay. The platform exposes unified dashboards, alerting, analytics (NRQL), and many integrations to help DevOps, SRE and engineering teams detect incidents, pinpoint root causes, and improve reliability and customer experience. New Relic is cloud‑native friendly and designed for quick instrumentation across languages and environments.