Senior Technical Support Engineer
Freedom Solutions Group(4 months ago)
About this role
A Senior Technical Support Engineer at Litera provides advanced technical expertise for the company’s legal tech products, supporting enterprise and SaaS customers globally. The role focuses on deep product knowledge, mentoring junior engineers, and collaborating with Engineering, Product, and Customer Success to improve product reliability and the overall customer experience.
Required Skills
- Troubleshooting
- Case Management
- Root Cause
- ServiceCloud
- Communication
- Documentation
- SQL
- Scripting
- Cloud Architecture
- Ticketing Systems
+2 more
Qualifications
- Bachelor's Degree in Computer Science or Information Technology
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