Technical Support Engineer

SecurityScorecard(27 days ago)

RemoteFull TimeMedior$18,000 - $24,000Customer Support

About this role

The Customer Support Engineer at SecurityScorecard is a technical, customer-facing role supporting the company’s cybersecurity ratings platform. The position focuses on delivering a high-quality, customer-centric support experience for enterprise customers while partnering across Product and Engineering. The role also contributes to improving support processes, documentation, and the overall customer experience to help organizations manage cyber risk.

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Required Skills

Troubleshooting
Root Cause
Diagnostics
Escalation Management
Platform Support
Customer Advocacy
Communication
Scripting
Automation
Knowledge Management

+5 more

Qualifications

Bachelor’s Degree in Cybersecurity
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Management Information Systems

About SecurityScorecard

securityscorecard.com

SecurityScorecard is a cybersecurity company that provides global security ratings and continuous risk monitoring for millions of organizations to help enterprises assess and manage cyber and third‑party risk. Its platform delivers objective security scores, threat intelligence, and remediation guidance so TPRM and SOC teams can detect, prioritize, and remediate vendor and supply‑chain risk at scale. Using patented external‑telemetry and data aggregation, SecurityScorecard generates alerts, risk insights, and integrations that fit into existing workflows and compliance programs. Large enterprises use the service for vendor risk management, insurance underwriting, M&A diligence, and regulatory compliance.