Senior Technical Support Engineer

Kong Inc.(1 day ago)

HybridFull TimeSenior$141,125 - $188,535 (estimated)All Cost Center

About this role

A Technical Support Engineer at Kong supports customers by resolving complex technical issues related to API Gateway and ServiceMesh products. The role involves troubleshooting, customer communication, and providing feedback to product teams, with a focus on enhancing customer success and product improvements.

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Required Skills

REST
Kubernetes
Docker
HTTP
APIs
Troubleshooting
Customer Support
Cloud Technologies
Linux
Scripting

About Kong Inc.

konghq.com

Kong Inc. is a leading API gateway and service mesh provider, designed to enhance developer productivity, security, and performance across modern architectures. The company's unified platform, Kong Konnect, provides tools for API management, AI gateway integration, and event streaming, enabling seamless connectivity and governance for organizations. With features tailored for API producers and consumers, Kong empowers businesses to build, run, discover, and govern APIs efficiently while supporting AI modernization efforts. Trusted by top companies, Kong is recognized for its ability to accelerate digital transformation and foster innovation in the API ecosystem.

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