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Senior Technical Support Engineer at SentinelOne - ApplyBlast

Senior Technical Support Engineer

SentinelOne

18 days ago

4.4 on Glassdoor

Bengaluru, Karnataka, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Technical Support Engineer at SentinelOne owns high-value, high-priority customer cases and escalations within the Global Technical Support team. This role requires deep expertise in Windows Internals, cybersecurity fundamentals, and cloud platforms to troubleshoot endpoint issues and analyze memory dumps. The position involves providing real-time technical assistance via chat and the support portal while collaborating with Engineering and R&D to resolve complex product-level escalations.

Responsibilities

Own and resolve high-value customer support cases and escalations
Perform in-depth troubleshooting of Windows endpoint and kernel-level issues
Analyze memory dumps and system logs to identify root causes

Skills

About SentinelOne

sentinelone.com

Headquarters

Mountain View, California, United States

Company Size

1001-5000 employees

Founded

2013

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SentinelOne is a cybersecurity company that provides an AI-powered platform for endpoint, cloud, identity, and data security. Its products help organizations prevent, detect, and respond to threats across devices, workloads, and enterprise environments.