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Senior Technical Support Manager at Motorola Solutions - ApplyBlast

Senior Technical Support Manager

Motorola Solutions

29 days ago

4.2 on Glassdoor

Westminster, Colorado, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Senior Technical Support Manager leads the Envysion product line support team, driving operational efficiency and customer satisfaction while scaling internal operations. This strategic role serves as the bridge between technical support and cross-functional teams, ensuring customer feedback directly influences the product roadmap. The position involves overseeing team operations, managing escalations, and collaborating with Product and Engineering to enhance software quality.

Responsibilities

Oversee team operations and report key support health metrics to senior leadership
Serve as the final escalation point for client and internal technical support issues
Partner with Product and Engineering teams to establish software quality tracking programs

Skills

About Motorola Solutions

motorolasolutions.com

Headquarters

Chicago, Illinois, United States

Company Size

10001+ employees

Founded

1928

View Profile

Motorola Solutions is a leader in safety and security technology that unifies communications, video, and security solutions to protect people, property, and places. The company serves public safety agencies and businesses with products including mission-critical radios, command center software, video security systems, and managed services. Its integrated Safety & Security Ecosystem is designed to help communities and organizations prevent, respond to, and recover from critical incidents.