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Technical Support Engineer at Fundraise Up - ApplyBlast

Technical Support Engineer

Fundraise Up

4 months ago

3.7 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

A Technical Support Engineer at Fundraise Up acts as a product expert and client advocate, diagnosing and resolving complex technical issues for nonprofit organizations using a global SaaS platform. The role requires proactive ownership of support tickets, deep investigation skills, and providing customer feedback that influences the product roadmap for donors and recipients worldwide.

Responsibilities

Diagnose and resolve complex technical issues for nonprofit clients
Manage technical support tickets from first response to resolution
Investigate system faults using web technologies and browser tools
Provide customer feedback to influence product development roadmap
Collaborate with engineering teams to escalate critical incidents

Skills

About Fundraise Up

fundraiseup.com

Headquarters

Brooklyn, New York, United States

Company Size

51-200 employees

Founded

2017

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Fundraise Up is an online fundraising platform for nonprofits that modernizes how organizations acquire donors and collect gifts. It helps increase donation revenue using AI-powered conversion optimization, customizable donation experiences, and turnkey payment methods, while supporting recurring gifts, donor analytics, and testing. The platform focuses on easy implementation and integrations with nonprofit tools to improve donor conversion and lifetime value.