Senior Technical Support Representative

The Senior Technical Support Representative is responsible for deploying and maintaining IT equipment, including computers, tablets, printers, and phone systems, while providing technical support and troubleshooting across the agency. The role involves liaising with vendors, diagnosing performance issues, and ensuring minimal downtime through timely resolution of hardware and software problems. This position requires strong customer service skills, technical proficiency, and the ability to work independently in a fast-paced environment.