Senior Technical Support Specialist

HackerOne(17 days ago)

Pune, IndiaOnsiteFull TimeSenior$2,328,000 - $2,619,000Customer Operations

About this role

HackerOne is seeking a Senior Technical Support Specialist to provide expert technical assistance and resolve complex customer issues for enterprise clients. The role involves troubleshooting integrations, supporting high-stakes scenarios, and collaborating across teams to ensure high-quality service and customer satisfaction.

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Required Skills

SAML
SCIM
APIs
Troubleshooting
Customer Support
Enterprise Support
Platform Diagnostics
Live Support
Ticketing Systems
Technical Communication

About HackerOne

hackerone.com

HackerOne is a leading cybersecurity platform that harnesses the power of artificial intelligence combined with a global community of security researchers to identify and resolve security, privacy, and AI-related vulnerabilities throughout the software development lifecycle. The company specializes in a wide range of services, including AI red teaming, crowdsourced security solutions, bug bounty programs, vulnerability disclosure management, and penetration testing. Organizations trust HackerOne to enhance their security posture while leveraging the insights of ethical hackers to proactively address vulnerabilities before they can be exploited.

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