gitbook
The Technical Support Specialist at GitBook strengthens customer trust by troubleshooting technical issues related to custom domains, integrations, APIs, and SSO/SAML. This role involves analyzing logs, leveraging knowledge of Git and DNS, and collaborating with Product and Engineering teams to resolve bugs and improve the platform. The position focuses on maintaining high customer satisfaction while turning support interactions into actionable product insights.
Headquarters
Covina, California, United States
Company Size
11-50 employees
Founded
2014
GitBook is a knowledge platform and docs infrastructure that helps teams create, publish, and maintain accurate AI-ready documentation. It connects docs, product, and users — offering docs-as-code workflows with Git sync, an AI Assistant for answering user questions directly, and AI-powered insights to proactively detect stale or drifted content before it causes issues. With enterprise-grade security and collaboration features, GitBook is built for teams that need documentation to stay reliable at scale, for both human and AI consumers.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for gitbook.
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