Senior TPM, Customer Service

Babylist(5 days ago)

RemoteFull TimeMedior$170,357 - $204,387Product Management

About this role

Babylist is seeking a Technical Product Manager to lead the modernization of its customer service technology stack and implement AI-driven solutions. The role involves building new tech from scratch, working with cross-functional teams, and ensuring scalable support for a rapidly growing customer base.

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Required Skills

API
Data Flow
Automation
System Architecture
AI
Product Lifecycle
Customer Support
System Integration
Data Analysis
Cross-Functional

About Babylist

babylist.com

Babylist is a baby registry and parenting e-commerce platform that helps expecting parents build and manage universal registries with items from any store alongside curated picks from its own shop. It offers tools like cash funds, completion discounts, group gifting, shipping and gift-tracking, plus guides and curated product lists to simplify gear selection. Parents use Babylist for its flexible, all-in-one registry features, expert editorial content, and mobile/web tools that make planning and receiving baby gifts easier.

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