Senior Trading Support Analyst

Ridgeline(1 day ago)

HybridFull TimeSenior$115,000 - $125,000Customer Support

About this role

A Senior Trading Support Analyst at Ridgeline provides high-impact support for a SaaS platform used by investment management teams, ensuring they can operate reliably through the trading day. The role acts as a trusted escalation point, partners with product and engineering, and leverages modern tools (including AI) to improve customer outcomes and product quality.

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Required Skills

Trading
Start Of Day
Reconciliation
Troubleshooting
Escalation Management
Zendesk
ChatGPT
APIs
AWS
Communication

+2 more

Qualifications

Bachelor's Degree (Finance, Business, Computer Science, Information Technology or related)

About Ridgeline

ridgelineapps.com

Ridgeline is a front-to-back system of record designed for investment managers, consolidating operations onto a single, real-time data set. With embedded AI, the platform automates complex workflows, accelerates team collaboration, and enables tailored client experiences at scale. It aims to let ambitious firms modernize operations, reduce risk, and grow without added headcount while challenging the industry status quo.