Senior, Upmarket Customer Success Manager

Yotpo(11 days ago)

HybridFull TimeSenior$90,000 - $110,000Customer Success

About this role

Yotpo is seeking an experienced Customer Success Manager to lead relationships with major eCommerce brands, acting as a trusted advisor to ensure customer success and growth through strategic planning and cross-functional collaboration. The role involves managing key accounts, delivering tailored strategies, and working closely with various teams to optimize client outcomes.

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Required Skills

Customer Success
Account Management
Strategic Planning
Data Analysis
CRM
Stakeholder Engagement
Communication
Problem Solving
Project Management
Product Knowledge

About Yotpo

yotpo.com

Yotpo is an e-commerce marketing platform that helps online brands collect and leverage customer content to drive growth and retention. Its suite includes reviews and ratings, user‑generated content and visual commerce, loyalty & referral programs, and integrated SMS/email marketing. Yotpo connects with major e‑commerce platforms and marketing tools to power personalized, data‑driven campaigns that increase conversions, repeat purchases, and long‑term customer value.

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