Customer Success Manager, Growth
Affinity.co(1 month ago)
About this role
A Customer Success Manager at Affinity focuses on driving customer satisfaction and renewal strategies across mid-market accounts in a SaaS environment. They serve as trusted advisors, advocate for clients, and collaborate with internal teams to optimize client outcomes while contributing to the development of the customer success processes. The role emphasizes customer engagement, account management, and cross-functional communication.
Required Skills
- Customer Success
- Account Management
- Renewals
- SaaS
- Relationship Management
- Product Adoption
- Client Engagement
- Cross-functional Collaboration
- Communication
About Affinity.co
affinity.coAffinity is a relationship-intelligence platform and CRM that helps dealmakers—VCs, private equity, investment banks, corporate development and revenue teams—find, manage, and close more deals. The platform automatically captures email and calendar activity, enriches contact and company data, and applies automation, analytics and AI to surface the strongest opportunities and streamline pipeline workflows. Affinity offers deal and pipeline management, relationship graphs, reporting, and integrations to reduce manual data entry and make teams more data-driven.
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