Senior User Researcher (Customer Journey)

Back Market(8 hours ago)

RemoteFull TimeSenior$116,221 - $156,518 (estimated)PRODUCT

About this role

Back Market is seeking a Senior User Researcher to lead research initiatives that help shape the company's understanding of customer needs, inform product development, and enhance the user experience with a focus on sustainability and consumer satisfaction.

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Required Skills

User Research
Qualitative Research
Quantitative Research
Customer Journey
Data Analysis
Usability Testing
Stakeholder Management
Design Coaching
Market Research
Survey Design

About Back Market

www.backmarket.com

Back Market is a leading online marketplace dedicated to refurbished electronics, focusing on sustainability and environmental responsibility. The platform connects consumers with sellers offering high-quality, certified pre-owned tech products, such as smartphones, computers, and home appliances. Back Market emphasizes accessibility and affordability, aiming to reduce electronic waste and promote a circular economy. Their rigorous quality control ensures that customers receive products that meet industry standards while maintaining lower prices compared to buying new.

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