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Senior User Researcher at AfterShip - ApplyBlast

Senior User Researcher

AfterShip

24 days ago

4.2 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Senior User Researcher will own end-to-end research for AfterShip's post-purchase product areas, translating merchant and shopper behaviors into actionable insights for product, design, and leadership teams. Operating with a high degree of independence, the role involves designing and executing custom primary research, managing research plans, and communicating results to drive product decisions. This remote position requires collaboration with global teams across Asia and Europe, potentially necessitating work outside regular business hours.

Responsibilities

Own end-to-end research for post-purchase product areas
Design and execute custom primary research studies
Communicate results and present recommendations to leadership

Skills

About AfterShip

aftership.com

Headquarters

Singapore, Central Region, Singapore

Company Size

201-500 employees

Founded

2012

View Profile

AfterShip is an all-in-one post-purchase e‑commerce platform that helps merchants track shipments, automate delivery notifications, and manage returns across carriers worldwide. It provides tracking APIs, branded tracking pages, automated email/SMS alerts, returns management tools, analytics, and integrations with major storefronts and carriers to centralize shipping and customer communication. By reducing support inquiries and improving post-purchase transparency, AfterShip helps online retailers boost customer satisfaction and lower operational costs.