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Staff User Researcher at AfterShip - ApplyBlast

Staff User Researcher

AfterShip

19 days ago

4.2 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Staff User Researcher sets and owns the research agenda across multiple product areas, shaping post-purchase strategy and translating findings into actionable business insights for leadership. This role involves leading independent research initiatives, mentoring team members, and collaborating with cross-functional partners to drive product and business decisions. The position requires strong expertise in qualitative and quantitative methods and thrives in a remote-first, distributed environment.

Responsibilities

Lead research strategy and roadmap across multiple product areas
Design and execute qualitative and quantitative research studies
Mentor researchers and set quality standards for the research team

Skills

About AfterShip

aftership.com

Headquarters

Singapore, Central Region, Singapore

Company Size

201-500 employees

Founded

2012

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AfterShip is an all-in-one post-purchase e‑commerce platform that helps merchants track shipments, automate delivery notifications, and manage returns across carriers worldwide. It provides tracking APIs, branded tracking pages, automated email/SMS alerts, returns management tools, analytics, and integrations with major storefronts and carriers to centralize shipping and customer communication. By reducing support inquiries and improving post-purchase transparency, AfterShip helps online retailers boost customer satisfaction and lower operational costs.