Senior UX/UI Designer (ServiceNow)

TELUS Digital(1 month ago)

HybridFull TimeSenior$55,225 - $69,034Design

About this role

The Senior UI/UX Designer will lead the design of a ServiceNow implementation to re-architect ITSM and CMDB capabilities into a standardized, adaptive platform. The role drives the design vision from strategy and workshops through to delivery and hypercare, ensuring solutions align with the Common Service Data Model and support an AI-driven service management ecosystem. The position works closely with stakeholders, developers, and business owners to ensure excellent customer and associate experiences across TELUS Digital.

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Required Skills

ServiceNow
Next Experience
UI Builder
Portal Design
Virtual Agent
User Research
Wireframing
Prototyping
Accessibility
Localization

+5 more

About TELUS Digital

telusdigital.com

Telus Digital is the digital innovation and product engineering arm of TELUS that designs and builds customer-facing services, platforms, and applications. They deliver cloud-native engineering, mobile and web experiences, e‑commerce and API platforms, and data & AI solutions across telecom, health and IoT domains. Combining product design, agile engineering and data-driven insights, Telus Digital helps accelerate digital transformation and improve customer experience. Organizations partner with them for industry expertise, scalable secure platforms, and end-to-end delivery from concept to operations.