Senior Zendesk Engineer

TELUS Digital(1 month ago)

HybridFull TimeMedior$81,262 - $108,169 (estimated)Enterprise Applications

About this role

The Zendesk Application Engineer is a hands-on technical builder responsible for configuring, scripting, and deploying the Zendesk Suite and Zendesk Contact Center with a focus on Amazon Connect/AWS. The role works closely with Solution Architects and Technical Leads to translate technical designs into robust, user-friendly customer experience solutions. It also includes post-deployment hyper-care, documentation, and handover to client operations.

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Required Skills

Zendesk
Amazon Connect
AWS
REST APIs
Webhooks
Middleware
ZAF
Triggers
Automations
Liquid Markup

+12 more

Qualifications

Bachelor's Degree in Computer Science
Zendesk Certified Support Administrator
Zendesk Certified Developer

About TELUS Digital

telusdigital.com

Telus Digital is the digital innovation and product engineering arm of TELUS that designs and builds customer-facing services, platforms, and applications. They deliver cloud-native engineering, mobile and web experiences, e‑commerce and API platforms, and data & AI solutions across telecom, health and IoT domains. Combining product design, agile engineering and data-driven insights, Telus Digital helps accelerate digital transformation and improve customer experience. Organizations partner with them for industry expertise, scalable secure platforms, and end-to-end delivery from concept to operations.