Senior/Staff User Enablement Specialist (ACF)

Skylight(25 days ago)

RemoteFull TimeSenior$150,000 - $203,000Product

About this role

Skylight is hiring a User Enablement Specialist to support a federal program modernizing nationwide technology systems. The role focuses on helping government staff, service providers, and partners adopt new tools and workflows by designing onboarding strategies, creating clear training assets, and providing hands-on support during launches and releases. The specialist will collaborate closely with product teams and stakeholders to ensure accessible, well-organized training and to surface user feedback for product improvements.

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Required Skills

User Onboarding
Instructional Design
Training Materials
User Support
Live Training
Content Maintenance
Access Provisioning
Feedback Analysis
Stakeholder Management
Agile Collaboration

+4 more

Qualifications

Degree
Public Trust
Security Clearance
U.S. Work Authorization

About Skylight

myskylight.com

I couldn't find any visible company text on the provided page (it contains only global styles/fonts). Below is a suggested 3‑sentence company profile you can use or adapt: [Suggested profile] A technology company that builds cloud-hosted SaaS products to help businesses centralize customer data, automate workflows, and deliver personalized digital experiences. Their platform offers APIs, prebuilt integrations, analytics, and security/compliance features designed for fast developer onboarding and scalable production use. Customers range from small teams to enterprises looking to improve retention, speed up product delivery, and derive actionable insights from their operational data.