Service Account Manager

Pure Storage(15 days ago)

Tokyo, JapanOnsiteFull TimeSenior$75,000 - $95,000Customer Support/Account Management

About this role

This role involves managing and supporting customer accounts for a storage technology company, focusing on customer satisfaction, system health, and proactive support activities. The individual acts as a trusted advisor, facilitates communication between the company and clients, and supports business reviews and long-term relationships.

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Required Skills

Customer Support
Account Management
Storage Technologies
System Analysis
Communication
Project Management
Technical Support
Customer Relations
Infrastructure
Data Analysis

Qualifications

Bachelors
ITIL Foundation
Project Management Certification

About Pure Storage

purestorage.com

Pure Storage is an enterprise data storage company that delivers high-performance all-flash storage arrays and cloud-native data services designed for simplicity, speed, and reliability. Its product portfolio includes FlashArray for block storage, FlashBlade for file and object workloads, Cloud Block Store and Pure-as-a-Service for hybrid/multi‑cloud deployment, and data-management software for backup, replication, and analytics. Pure emphasizes nondisruptive upgrades and a subscription-style Evergreen model to reduce operational risk and total cost of ownership. Enterprises choose Pure for its low-latency performance, data-reduction efficiency, and operational simplicity across on‑premises and cloud environments.

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