Service Advisor

The Service Advisor acts as the commercial and administrative liaison between clients and the service department, ensuring timely attention, order tracking, quotes, warranties, and proposals with a focus on customer experience, profitability, and business opportunities. The role involves handling customer requests, documenting service requirements, coordinating with technical teams, and identifying sales opportunities for parts, repairs, maintenance, and contracts. It also includes monitoring customer satisfaction, managing warranty documentation, and ensuring the administrative closure of service orders. The position requires a background in mechanical, electrical, industrial, or electronics engineering, or business administration with technical after-sales experience, along with skills in ERP/CRM systems, customer orientation, and problem-solving.