Service & Aftersales Manager

Infinite Machine(1 month ago)

New York, NYOnsiteFull TimeManager$85,113 - $112,310 (estimated)Operations

About this role

The Service & Aftersales Manager at Infinite Machine is responsible for overseeing warranty, service, and repair operations for the company's electric vehicle lineup. This hands-on role requires developing deep technical knowledge of vehicles while managing service processes, tracking and resolving customer issues, and collaborating with cross-functional teams, including Engineering and Quality. The manager will also build and maintain relationships with repair shops, create documentation for service procedures, and optimize key service metrics as the company scales.

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Required Skills

Mechanical Expertise
Warranty Management
Service Operations
Customer Issue Resolution
Failure Tracking
Cross-Functional Collaboration
Documentation Skills
Process Development
Repair Networks
Diagnostics Training

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About Infinite Machine

www.infinitemachine.com

Infinite Machine is an innovative electric vehicle company focused on creating sustainable transportation solutions. The company's flagship product, the P1, is a cutting-edge personal electric vehicle designed for performance and utility, offering features optimized for both urban and suburban environments. With an emphasis on forward-thinking design and technology, Infinite Machine aims to change the perception of mobility by introducing vehicles that operate efficiently in bike lanes and car lanes alike. The brand is dedicated to promoting a greener future while providing users with a unique driving experience.