Service Center Agent

The Service Center Agent serves as the first point of contact for TexasBank, delivering courteous and effective service to business and retail customers across multiple channels including phone, chat, and digital platforms. This role involves resolving routine customer inquiries, managing online banking account setups, and supporting digital services like bill pay and Zelle. The position requires a strong customer focus, adaptability, and adherence to security and compliance standards to ensure a positive client experience.