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Service Center Manager at Shinola - ApplyBlast

Service Center Manager

Shinola

7 hours ago

3.4 on Glassdoor

Detroit, Michigan, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Service Center Manager leads Shinola's service and repair operations, focusing on delivering exceptional repair quality, customer satisfaction, and operational efficiency. This role oversees the end-to-end service experience, manages a high-performing team, and drives continuous improvement across service workflows and turnaround times. The position requires close collaboration with Manufacturing, Supply Chain, Customer Service, Quality, and Finance to maintain high standards across the main Service Center and Retail service environments.

Responsibilities

Lead service and repair operations to ensure exceptional quality and customer satisfaction
Develop and coach high-performing service center teams to meet performance standards
Monitor operational performance and implement continuous improvements across workflows

Skills

About Shinola

shinola.com

Headquarters

Detroit, Michigan, United States

Company Size

501-1000 employees

Founded

2011

View Profile

Shinola is an American design and manufacturing brand founded in 2011 with the mission to bring watchmaking back to the United States. Best known for its watches, the company also produces leather goods, bicycles, jewelry, and home accessories that emphasize durable materials and classic craftsmanship. Headquartered in Detroit, Shinola positions itself around Made-in-America production, repairability, and retail experiences that showcase its design-led, heritage-inspired products.