Service Center Representative/Call Center

The Service Center Representative/Call Center serves as the first point of contact for patients, projecting a positive image and identifying their needs through excellent customer service. The role involves answering phones professionally, scheduling appointments, managing clinical messages in the EMR/HER, and coordinating with internal staff and on-call clinical teams. This position requires strong communication skills, attention to detail, and adherence to HIPAA procedures in a climate-controlled office environment.