Service Center Representative/Call Center

The Service Center Representative/Call Center serves as the first point of contact for patients, projecting a positive image and identifying their needs through excellent customer service. The role involves answering phones professionally, scheduling appointments, managing clinical messages in the EMR, and coordinating with internal staff and on-call clinical teams. This position requires maintaining a neat work area, complying with HIPAA procedures, and supporting various administrative tasks such as medical records requests and referral management.