Service Delivery Analyst (Client Service Analyst II)
Global Payments(1 month ago)
About this role
A mid-level client-facing role at Global Payments focused on advising merchant and financial institution clients on payments systems and product functionality. The position centers on building credibility through product knowledge and translating technical information between clients and internal teams.
Required Skills
- Client Communication
- Problem Solving
- ITSM
- Root Cause
- Stakeholder Management
- Incident Management
- Account Maintenance
- Requirements Gathering
- Technical Translation
- Process Improvement
Qualifications
- Bachelor's Degree
- ITIL Foundation
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