Service Delivery Lead
Roche(26 days ago)
About this role
A Service Delivery Lead within Roche's Global Digital Hub is focused on ensuring the effective delivery and continuous development of digital content services across Pharma, Diagnostics, and Group Communications. The role acts as a central liaison between strategic partners, operational teams, and external vendors to maintain consistent service performance and alignment across global stakeholders. It supports the adoption of new technologies and contributes to the strategic direction of digital service offerings.
Required Skills
- Service Delivery
- Operational Planning
- Stakeholder Management
- Vendor Management
- KPI Management
- SLA Management
- Capacity Planning
- Incident Management
- Process Improvement
- GenAI Integration
+2 more
Qualifications
- Bachelor's Degree in Business, Operations, Digital Marketing or Related Field
- Advanced Degree (Preferred)
About Roche
roche.comAs a pioneer in healthcare, we have been committed to improving lives since the company was founded in 1896 in Basel, Switzerland. Today, Roche creates innovative medicines and diagnostic tests that help millions of patients globally.
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