Service Delivery Management, Lead

The Service Delivery Management, Lead role at Interac reports to the Leader, Process & Operational Excellence and is responsible for executing ITIL V4 Service Management processes for the Real Time Rail Payment System. The position involves leading Change or Problem Management processes, managing complex stakeholder relationships, and ensuring governance meets audit and regulatory requirements. This role focuses on optimizing service delivery, mitigating risks, and driving process improvements within a financial technology environment.