Service Delivery Manager – AI Infrastructure & Cluster Services

The Service Delivery Manager for AI Infrastructure & Cluster Services is responsible for overseeing end-to-end service delivery, ensuring SLA compliance, and managing stakeholder relationships for NVIDIA GPU-based AI operations. This role serves as the primary customer-facing point of contact, driving operational governance, incident management, and service improvement initiatives. The position requires strong leadership in managing escalations, coordinating with engineering and vendor teams, and supporting commercial discussions to foster account growth.