Service Delivery Manager

Boomi (28 days ago)

IndiaOnsiteFull TimeSenior$118,938 - $160,555 (estimated)Managed Cloud Services

About this role

The Service Delivery Manager for Managed Cloud Services at Boomi is the operational and strategic liaison responsible for ensuring reliable, secure delivery of the Boomi managed cloud integration platform. The role focuses on maintaining SLA compliance, driving continuous service improvement, and acting as the primary escalation and review contact for customers. The position supports enterprise clients and collaborates closely with technical teams and account stakeholders to align services with customer needs.

View Original Listing

Required Skills

Stakeholder Management
Communication
Maintenance Coordination
Support Tickets
Service Onboarding
Service Handover
Incident Management
Trend Monitoring
Configuration Management
Incident Communication

+5 more

Qualifications

Bachelor's Degree in Computer Science or Information Technology
Boomi Platform Certification
AWS Certification
Azure Certification
GCP Certification

About Boomi

boomi.com

New Relic is a SaaS observability platform that helps engineering and ops teams monitor, analyze, and troubleshoot applications, infrastructure, and user experiences in real time. It offers application performance monitoring (APM), infrastructure and synthetic monitoring, distributed tracing, logs, real user monitoring, dashboards and alerting, plus a powerful query language (NRQL) for custom analytics. New Relic One centralizes telemetry from agents, OpenTelemetry, and many integrations to correlate metrics, traces, and logs and surface anomalies and root causes. Organizations use it to accelerate incident response, optimize performance, and gain end-to-end visibility across cloud-native and legacy environments.