Service Delivery Manager
Kapsch TrafficCom AG(22 days ago)
About this role
The Service Delivery Manager is responsible for end-to-end management and successful delivery of Operations and Maintenance services for North American Back Office, ITS, and Tolling customers. Acting as the single point of contact for assigned accounts, the role ensures contractual compliance, drives continuous improvement, and coordinates cross-functional stakeholders to meet business objectives. The position supports customer satisfaction and operational performance across service delivery lifecycles.
Required Skills
- Service Delivery
- Customer Relationships
- SLA Management
- Vendor Management
- Risk Management
- Contract Management
- Project Management
- Stakeholder Engagement
- Performance Reporting
- Budgeting
+4 more
About Kapsch TrafficCom AG
kapsch.netEntdecken Sie mit Kapsch TrafficCom innovative Mobilitätslösungen für ein nachhaltiges Verkehrsmanagement und effiziente Mauteinhebung weltweit.
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