Service Delivery Manager

Reporting to the Manager, Service Delivery, this role serves as an escalation point for project team members and a primary contact for clients and vendors. The position focuses on the technical onboarding process, ensuring quality execution of end-to-end IT services, infrastructure, and solutions from project conception to follow-up. The ideal candidate will utilize technical skills and troubleshooting abilities to manage project timelines and deliver a professional "White Glove" experience to end-users.