Service Delivery Manager

This senior service leadership role is accountable for the sustainment of mission-critical application services for a Defence customer, ensuring the health, reliability, and operational performance of complex production and non-production environments. The position involves leading a multidisciplinary team of over 50 technical professionals, shaping service strategy and governance frameworks, and providing authoritative advice to program leaders and senior stakeholders. The role requires extensive experience in IT service management within high-availability environments and strong executive-level communication skills.