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Service Delivery Operator at Fiserv - ApplyBlast

Service Delivery Operator

Fiserv

3 months ago

3.0 on Glassdoor

Dublin, Ireland

Onsite

Full Time

Senior

0 applicants

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About this role

The Service Delivery Operator manages daily operational activities for Fiserv's OmniPay transaction processing platform, ensuring timely batch processing cycles for financial institutions. This role involves 24/7 monitoring of file activities, troubleshooting production issues, and acting as an out-of-hours point of contact to maintain service level agreements.

Responsibilities

Monitor daily workload batch job schedules and critical file activity
Process and run daily, weekly, and monthly client cycles
Implement error procedures and escalate production issues to support teams
Analyze root causes of Level 1 problems and determine resolution paths
Complete operational checklists and maintain system logs and statistics

Skills

About Fiserv

fiserv.com

Headquarters

Milwaukee, Wisconsin, United States

Company Size

10001+ employees

Founded

1984

View Profile

Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.