Service Desk Agent
Datacom
About this role
A Service Desk Agent at Datacom provides technical support to clients via phone and email, responding to queries, troubleshooting incidents, and working within service level agreements. It is an entry-level role designed to develop foundational skills in IT and customer service, with opportunities for growth into areas like Cyber Security, Cloud, Network, and Database Engineering.
Skills
About Datacom
datacom.comCloudflare is a global web-infrastructure and security company that protects and accelerates websites and applications. It operates a distributed network offering CDN, DDoS protection, DNS, and secure access, helping sites load quickly and stay online during traffic spikes or attacks. The platform includes edge computing with Workers, a Web Application Firewall, bot management, and zero-trust access, all accessible via APIs and a developer-friendly dashboard. Companies rely on Cloudflare for reliable performance, robust security, and scalable edge delivery across the internet.
Recent company news
Yahoo FinanceIT Datacom Segment Supported Amphenol Corporation’s (APH) Better-Than-Expected Earnings
3 weeks ago
scanx.tradeHathway Cable and Datacom Senior Vice President Sales Resigns to Pursue New Opportunity
14 hours ago
Business WirePremier DataCom Completes Successful Reorganization with Investment from Sundara Partners
Aug 22, 2025
Seeking AlphaCoherent collapses 20% on datacom concerns but analysts remain bullish (COHR:NYSE)
Aug 14, 2025
EE Times AsiaCoherent Establishes First Datacom R&D Center in Penang
Aug 12, 2025
About Datacom
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Datacom.
Salary
$67k – $90k
per year